Logging in and Passwords
I'm having trouble logging in. What can I do?What do I do if I forget my password?
How do I change my password?
I've tried all the solutions on this page—how can I get help?
How can I access the WebMedia Feature for my program?
What are cookies and how do I enable them?
For my dating profile, how can I change the username?
In dating, a message says I need to become a member. Why is that?
I'm having trouble logging in. What can I do?
If you forget your username and password, simply click on the "Forgot my password" link on the login page and follow the directions.
Also, be sure that you are entering your username and password exactly as they appeared in your confirmation email.
- Remember that your username and password are case sensitive – meaning that whether you include uppercase (A-Z) or lowercase letters (a-z) makes a difference. Most people know their password is case-sensitive, however, in our system the username is case-sensitive, too.
- Make sure there are no blank spaces before or after your username or password, especially if you copied them from our email to you and pasted them into the login boxes.
- Spell your username and password exactly as you did when you set up your login information. For example, if you set up “murf” as your username and you enter it as “murph” you won’t be able to login.
What do I do if I forget my password?
On the login page, click on the "Forgot my password" link and enter your username.A new password will be created and sent to the email address we have on file. If you want to change your password to something easier to remember, follow the steps below for changing your password.
To change your password, follow these steps:
- If you are not logged in, login.
- In the upper-right corner of any page in the site, click on your username or the “my account” link. Your user record will appear.
- On the Update Your Records/Account page, click on the “change your password” link and follow the instructions. Your password will then be updated.
If you've tried all the solutions we've suggested on this page and none of them worked, you can contact us at help@landmarkeducation.net. Please give specific details about your problem. For example, what page were you on, what steps did you take, and what was the result? If an error message appeared, what did it say?
How can I access the WebMedia Feature for my program?
If you are a participant in a program that has a WebMedia feature, you need to login with your Landmark Education username and password to access the online materials. If you don’t have a username and password, create an account. If you already have a username and password, have logged in, and still can’t access the WebMedia feature, please contact help@landmarkeducation.net.
What are cookies and how do I enable them?
Like most transactional web sites, LandmarkDating requires that your browser (and any third-party security program such as Norton or MacAfee) is able to accept session cookies. These cookies will not be permanently stored on your computer. Cookies are nothing more than a mechanism for storing information between the pages you visit on our website. If you do not accept the cookies set on login or your computer is not configured to accept cookies, your session will expire almost immediately. To check and enable cookies on your computer, please consult your browser’s Help section.
If you have cookies enabled but you still appear to be logged out, you may need to clear your browser's cache and cookies. Please note that while deleting your cookies may resolve the problem, it will also remove your saved settings for sites you've previously visited.
For my dating profile, how can I change the username?
The username that appears on your profile is also the name that you use to login. To change your username, please send an email to dating@landmarkeducation.net. In your email, please tell us:
- Your current username
- Your new username request
- Your username cannot contain spaces or special characters, except an underscore "_".
- Please be choosy, as you can only change your username one time.
In dating, a message says I need to become a member. Why is that?
Even if you have created a username and password for the website, you need to separately become a member of LandmarkDating to participate.
To become a member, you need to have a username and password, and you must be a Landmark Forum graduate. If you have created a username and password and are a Landmark graduate, you can become a LandmarkDating member now.